COURSE INFORMATION

There are many occasions when you may need to negotiate with internal or external customers either through formal or informal negotiations.

This course will cover the following topics:

  • Defining negotiation
  • Types of negotiations
  • The negotiation process
  • Negotiation skills
  • Phases of negotiation
  • Negotiation tactics
  • Personalities
  • ‘Reading’ people
  • Negotiation simulations
  • Personal development planning

This one-day programme* is based around a number of negotiation simulations whereby you can practise the skills required to negotiate effectively. These simulations are augmented by input on a variety of relevant topics and you are encouraged to carry out self-analysis on their effectiveness at negotiating. The simulated negotiations are evaluated by the trainer and by yourself. You ultimately produce a personal development plan for transfer of skills and knowledge back at work.

The aim of this course is to enable you to:

  • Understand negotiation and influencing processes
  • Carry out the necessary planning for an effective negotiation
  • Recognise strategies for successful bargaining
  • Develop an influencing style
  • Understand different personalities involved in negotiations
  • Understand communication exchanges during negotiations
  • 1 Day Course
  • Delivery at Carnegie Conference Centre 
  • 9.30am - 4.30pm 
  • £245
  • All course materials 
  • Tea/coffee/biscuits 
  • Lunch