There are many occasions when you may need to negotiate with internal or external customers either through formal or informal negotiations.

This one-day programme is based around a number of negotiation simulations whereby you can practise the skills required to negotiate effectively. These simulations are augmented by input on a variety of relevant topics and you are encouraged to carry out self-analysis on their effectiveness at negotiating. The simulated negotiations are evaluated by the trainer and by yourself. You ultimately produce a personal development plan for transfer of skills and knowledge back at work.

The aim of this course is to enable you to:

  • Understand negotiation and influencing processes
  • Carry out the necessary planning for an effective negotiation
  • Recognise strategies for successful bargaining
  • Develop an influencing style
  • Understand different personalities involved in negotiations
  • Understand communication exchanges during negotiations

This course will cover the following topics:

  • Defining Negotiation
  • Types of Negotiations
  • The Negotiation Process
  • Negotiation Skills
  • Phases of Negotiation
  • Negotiation Tactics
  • Personalities
  • ‘Reading’ People
  • Negotiation Simulations
  • Personal Development Planning


  • One day, 9:30am - 4:30pm
  • £175 
  • Price includes all course materials, refreshments, and a two course lunch

As well as being open to any individual, this course can be delivered:

  • To meet individual company requirements
  • To company house styles and templates
  • Within company premises
  • Specifically to a group or team of staff
  • There are no formal entry requirements.
  • This course would benefit all levels of staff within an organisation

We offer a range of other short courses such as Finance for Non-financial Managers, or learners may wish to develop their management skills by undertaking the CMI Diploma in Management and Leadership.