COURSE INFORMATION

The WorldHost Principles of Customer Service training is an interactive, engaging experience focused on equipping you for real-world situations. You can apply the skills and knowledge gained in the workplace immediately and deliver an enhanced customer experience.

WorldHost is a recognised and valued course, and undertaking the training develops your transferrable skills which you will be able to use in any role.

  • Identifying customer needs and managing expectations
  • The importance of making a great first impression
  • Applying customer service within your role and sector
  • Communication skills to improve your customer interactions
  • Leaving a lasting impression
  • Planning for professional development

The one-day (6-hour) course will be delivered in person on a day and time to suit your organisation.

 

This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers.