COURSE INFORMATION
The WorldHost Principles of Customer Service training is an interactive, engaging experience focused on equipping you for real-world situations. You can apply the skills and knowledge gained in the workplace immediately and deliver an enhanced customer experience.
WorldHost is a recognised and valued course, and undertaking the training develops your transferrable skills which you will be able to use in any role.
WorldHost Principles of Customer Service
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
The one-day (6-hour) course will be delivered in person on a day and time to suit your organisation.
This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers.